Refund policy
Last Updated: July 2026
At Oreganofit by Orkaza, we value our customers and always aim to provide high-quality products with a smooth shopping experience. Your satisfaction is important to us, and we are committed to resolving any issues related to your order.
This Return & Refund Policy explains the terms and conditions for returns, exchanges, and refunds for products purchased from our store.
Returns & Exchange Eligibility
Due to the nature of our products, we only accept returns or exchanges in specific situations, such as:
- Product received is damaged during delivery.
- Wrong product has been delivered.
- Product received is different from the order placed.
To be eligible for a return or exchange:
- You must contact us within 48 hours of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- You must provide clear photos or videos showing the issue with the product.
Non-Returnable Items
For hygiene and safety reasons, opened or used products cannot be returned or exchanged.
Products that are not eligible for return include:
- Products that have been opened or used.
- Products damaged due to customer handling.
- Orders where incorrect information was provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours.
Our team will review your request and, if approved, we will provide a suitable solution, which may include:
- Replacement of the product.
- Exchange of the product.
- Other resolution based on the situation.
Refund Policy
Approved refunds will only be processed after verification of the issue.
Once your refund is approved:
- Refunds will be processed through the available payment method.
- Processing time may vary depending on your payment provider.
- Shipping charges (if applicable) may not be refundable.
For Cash on Delivery orders, refund arrangements will be discussed with our support team.
Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Delivery Issues
Customers are responsible for providing accurate delivery information.
If an order is returned due to:
- Incorrect address
- Customer unavailability
- Refusal to receive the parcel
additional delivery charges may apply for reshipping.
How To Request a Return or Refund
To request assistance regarding your order, please contact us with:
- Order number
- Customer name
- Contact details
- Photos/videos of the issue (if applicable)
Our support team will review your request and guide you through the next steps.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
Brand: Oreganofit
Company: Orkaza
Product: My T Fit
Email: oreganofit4@gmail.com